Wyndham City - Residential Noise

Residential Noise

Information for reporting, managing, and resolving residential noise issues, including guidelines on noise levels, complaint processes, and council regulations.

Last updated on: 16 September 2025

In this article

Types of noise issues
Residential noise issues procedure
Anonymous requests
Raise a request

The Environmental Protection (Noise) Regulations 1997 (the Regulations) set out specific assigned noise levels for residential, commercial and industrial properties.

Living in residential areas means that we often share noise with our neighbours.
Noise is described as unwanted sound - there can be many sources within a residential area that can cause a disturbance.
There are steps you can take to reduce unwanted noise in your neighbourhood.
If you believe an ongoing noise issue is unreasonable, please try speaking with your neighbour first to see if the matter can be easily resolved.
People are sometimes unaware that their activities are causing a problem.
If you find there is no improvement, you may wish to lodge a formal complaint with the City for investigation.

The regulation of noise in Victoria and the responsible authorities is complex, making it challenging to figure out where to begin. The illustration below from the EPA will assist you.

Types of noise issues

In support of residents experiencing unreasonable noise, Council has prepared the table below to connect residents with the best source of support. For detailed information on prohibited times review the prohibited times for different noise sources.

Residential noise

Type of noise	Who to contact
Loud music, stereos, musical instruments Air conditioner units Lawn mower, leaf blower or electric power tool	Please complete the residential noise complaint request below


Parties, yelling and antisocial behaviour	Victoria Police Please call 000 in the event of an emergency or the 24-hour Police Assistance Line on 131 444. Report non-urgent crimes and events to Victoria Police.

Industrial, commercial or trade noise

Industrial, commercial or trade noise	Who to contact
Factory, retail or manufacturing noise Warehouse and distribution noise Loading dock and delivery bay noise Reversing beeper noise Commercial and civil construction or demolition noise Quarry or cement industry noise	Environment Protection Authority Contact the EPA 24-hour hotline on 1300 372 842 or report your concern online at www.epa.vic.gov.au/report-pollution/reporting-pollution
Aircraft noise	Airservices Australia Report your concern to Airservices Australia by calling 1800 802 584.
Unroadworthy or illegally modified vehicle noise	Victoria Police Report your concern to the Police Assistance Line on 131 444. Note: for illegally modified, smoky or unroadworthy vehicles over 4.5 tonnes, please contact the National Heavy Vehicle Regulator confidential reporting line on 1800 931 785

Entertainment venue noise

Who to contact

Pub, club or hotel venue noise

Indoor concert venue noise

Outdoor concert or festival noise

Environment Protection Authority

Contact the EPA 24-hour hotline on 1300 372 842 or report your concern online at www.epa.vic.gov.au/report-pollution/reporting-pollution

Liquor Control Victoria

Contact Liquor Control Victoria on 1300 182 457 or report your concern online at www.vgccc.vic.gov.au/for-gambling-providers/tip-offs-and-complaints/make-complaint

Note: Residents are advised in making their complaint, to request Liquor Control Victoria investigate the matter with reference to section 94 of the Liquor Control Reform Act 1998. This section allows under certain circumstances, Liquor Control Victoria to commence an inquiry into the impact on amenity from a liquor license.

Residential noise issues procedure

The correct procedure for lodging a noise complaint is as follows:

Identify and locate the noise source;
Learn how the residential laws work in Victoria by reading the EPA Annoyed by Noise? How to address residential noise issues booklet and their webpage Residential noise and the law.
Lodge your complaint below

Please note:

Noise investigation may take some time, and there is no set time frame for resolving the matter.
Environmental Health Officers must first conduct an investigation and collect sufficient evidence. This may involve conducting a site visit and investigating the alleged noise.
If the matter proceeds to court, you will be required to provide a formal statement regarding the impact of the noise.

Anonymous requests

Contact details are highly recommended when lodging this issue to ensure a proper investigation can be completed. It also allows Wyndham City to clarify information to ensure officers have a safe working environment.
If you do not provide contact details, any action taken by Wyndham City regarding this concern may be limited.
Personal information is not disclosed to any person without consent.

Raise a request

Submit the request below to report any issues related to residential noise.

An officer will action your request within five (5) working days. This includes contacting you to clarify the nature of the complaint, checking on any possible safety risks for Council staff and explaining the complaint process.

Residential noise issue

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