Damaged or Missing Pit Lids
Damaged or Missing Pit Lids

Damaged or Missing Pit Lids

Damaged or Missing Pit Lids

Report damaged or missing pit lids to ensure public safety. Wyndham City coordinates repairs or replacement for Council-managed pit lids promptly.
Last updated on: 30 December 2025
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Urgent requests

If the damaged pit lid is causing a safety issue please contact Wyndham City on 1300 023 411 to report your request.
Utility service lids are owned by Wyndham City and other authorities such as Telstra, Greater Western Water and NBN. Please identify the lid by its owner name, this should be visible on the pit lid, refer to the Identify the pit lid - Who is responsible section below.

Call out

If the pit belongs to another company, it needs to be reported directly to the company responsible for the service, unless posing a safety risk.

Identify the pit lid - Who is responsible?

_______________________________________________________________________________________________________________________________________
Provider
Contact
Wyndham City Council
Alternatively raise a maintenance request below.
Image of Pit lids under Wyndham City Council Responsibility
_______________________________________________________________________________________________________________________________________
Provider
Contact
Greater Western Water (GWW)
Please contact GWW for maintenance assistance.
_______________________________________________________________________________________________________________________________________
Provider
Contact
NBN
Telstra
Powercor
Please contact the relevant provider for maintenance assistance.
Image of pid lids under NBN, Telstra, Powercor responsibility
_______________________________________________________________________________________________________________________________________

Raise a request

When submitting a request, provide as much detail as possible so we can assist you in processing your request. If possible, attach a photo of the issue you are reporting.
If the pit lid is damaged or missing and is owned by Telstra, Optus, NBN, Powercor and causing a safety hazard, please raise a request below.

Urgent Requests

Call request through to the Depot
If the request is considered urgent, Call Depot Admin at 8734 2780 or email depotadmin@wyndham.vic.gov.au and provide the incident number.

Admin

Contact
Wrap code
T: Genesys - Depot Main, AA-Group
Roads/Depot