Complaints, Compliments and Feedback
What is a complaint?
A complaint is when you're unhappy with the quality of service, action, or decision made by the Council or its contractors. It could also be about delays or failures in providing services. We encourage you to provide us with as much detail as possible to help us address your concerns effectively.
Examples of complaints:
- Delay in processing your request
- Unresolved service requests
- Poor customer service experience
If your issue is not a formal complaint, please refer to the Requests and Issues page for other options.
For specific issues:
What is a Compliment?
A compliment is your way of telling us when we've done something well. We appreciate hearing about positive experiences, as it helps us recognise the efforts of our team.
Examples of compliments:
- Friendly and helpful customer service
- Efficient handling of your request
- A positive interaction with council staff
What is Feedback?
Feedback can be positive or negative and is your way of helping us improve our services. Whether you have a suggestion, a comment, or a concern, we're here to listen.
Examples of feedback:
- Suggestions for service improvements
- Comments on your overall experience with the Council
Complaint Policy and helpful information
- Wyndham City's Complaint Handling Policy
- Reporting Neighborhood Disputes (including fencing issues): For advice and assistance with neighborhood disputes, including fencing matters, please visit the Dispute Settlement Centre of Victoria.
- Contacting the Victorian Ombudsman
Frequently Asked Questions (FAQs)
Thank you for providing feedback.
We will use this information to improve this page.